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Michelle Smith
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Join date: Jul 29, 2025
Posts (8)
Aug 1, 2025 ∙ 3 min
The Second-Chance Funnel: Stop Letting “Lost” Deals Stay Lost
When a lead ghosts, most teams give up. But if the pipeline is strong enough to get them to demo, it’s strong enough to win them back. Here’s how to revive lost opportunities without sounding desperate.
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May 16, 2025 ∙ 2 min
The Revenue Team No One Runs
Most SaaS companies can tell you exactly who runs Sales.They probably have a Marketing lead.Customer Success might even have a dedicated...
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Apr 15, 2025 ∙ 2 min
The Two Sides of Support: Cost Center or Retention Engine
Support doesn’t just close tickets—it protects revenue. When lead volume drops and churn creeps in, your support team can be your sharpest retention lever. If you build it right.
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